Refund & Cancellation Policy

Last updated 11 October 2026

This policy applies to subscriptions and payments for BTAV Connect, a service of BTAV Technologies Private Limited.

Free trial

New accounts can start with a free trial where one is offered. You are not charged during the trial, and you can cancel before it ends at no cost.

Cancellation

• You can cancel your subscription at any time from the Billing page of your dashboard.
• Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for.
• We do not charge cancellation fees.

Refunds

• Subscription payments are non-refundable once a billing period has started, including partially used periods.
• If you were charged twice for the same period, charged after cancelling, or a payment failed but money was debited, we refund the full amount.
• Unused prepaid wallet balance is refunded when you close your account.
• WhatsApp conversation charges are billed by Meta directly to your WhatsApp Business Account and are governed by Meta's terms, not this policy.

How to request a refund

Email info@btavtechnologies.com or call +91 93541 19627 from your account's email address with the payment date, amount and reason. We respond within 2 working days. Approved refunds are returned to the original payment method within 5–7 working days, depending on your bank.

See also our Terms of Service and Service Delivery Policy.